Packages are generally shipped within 48 hours after receipt of your payment. We offer different means of shipping:
- Colissimo at home against signature
- DHL at home against signature before 9am
- DHL at home against signature before 12am
- DHL at home against signature before 6 p.m.
- DHL at home against signature 48 / 72H
- Pick up your order in our premises based in Yvelines
Whatever the chosen shipping method, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products.
Packages are oversized and protected.
Returns
We accept returns up to two weeks after receipt of the package.
If you wish to return an item, please send it to our premises located at:
STOYCOS
1 rue de Gally
78450 Chavenay
France
Return costs are the responsibility of the buyer, including any customs fees which will then be deducted from the amount of the refund.
The refund will be made when we have received the item under the same conditions.